The awards were presented by the Director of Customer Services at MBCME, Thilo Grossman to the Aftersales Manager of Al Haddad Motors, Ian Beattie, the Parts Manager, Mr. Jorge Roldao, and the Marketing Manager, Mr. Imran Ali.
The conference was attended by representatives from all the Mercedes-Benz General Distributors from the region, which consists of all GCC and Levant markets, as well as representatives from Daimler AG and MBCME.
Al Haddad Motors have recently taken extensive measures to improve the customer’s experience. The Mercedes-Benz Customer Service Center located in Salmabad has been recently revamped to reflect the MAR 2020 vision enhancing the customer’s experience. The service center is now better equipped to welcome customers with state-of-the-art technologies and an enhanced layout.
Moreover, the feedback process has also been improved to get a better understanding of the customers’ needs and expectation and ensuring that they are
met with the high standards that are expected from Mercedes-Benz.
Al Haddad Motors have recently implemented a new 5-star rater CSI Customer Services questionnaire. The 5-star rater system is an international rating method that Al Haddad Motors has applied in order to simplify the rating process for their customers.
Al Haddad Motors also provide their customers with a complimentary Mercedes-Benz loyalty rewards program that have benefits that are customized to meet every customer’s specific requirements. All new and existing Mercedes-Benz owners are able to enroll in the Mercedes-Benz loyalty rewards program simply by inputting their information in the following link https://www.alhaddadmotor.com/loyalty.html.
For more information, please call the Mercedes-Benz service center on 17785999.
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